Your comprehensive guide to ordering more Enso pads
When you receive an Enso device as part of your Hinge Health program, the accompanying gel pads are designed to be used for a set number of sessions before needing replacement. Unlike typical over-the-counter TENS units, these pads cannot be purchased separately. The system is designed to integrate with your personalized therapy plan, and getting more is a straightforward, app-based process.
The Hinge Health app is your portal for replacements
The most important detail to remember is that all requests for more Enso pads must go through the Hinge Health app. Hinge Health controls the distribution to ensure it's tied to your active participation and progress. The pads are provided to eligible members at no cost, which is a key part of the program's value. You will not find Enso pads for sale on Amazon, eBay, or the Hinge Health website.
Here is a step-by-step breakdown of how the process works:
- Complete your sessions: Engage with your exercise therapy sessions and track your progress within the Hinge Health app. The app monitors your usage and will notify you when it's time for new pads.
- Monitor your progress: After each session, the app displays your progress toward unlocking new pads. This visual indicator helps you know exactly how close you are to your next replacement.
- Receive the prompt: Once you have completed the required number of sessions, a prompt will appear in your app. This prompt will guide you through the ordering process.
- Submit your request: Follow the on-screen instructions to select your desired gel pad package and confirm your shipping details. The order is then placed, and your new pads will be sent to you.
- Troubleshoot issues: If you believe you are eligible for new pads but do not see the option, try signing out and then back into your Hinge Health app. This can often resolve display issues.
Why you can't buy Enso pads separately
The exclusive distribution model for Enso pads is directly related to the therapeutic nature of the Hinge Health program. The device and its components are part of a regulated, FDA-cleared system. This approach allows Hinge Health to:
- Ensure proper usage and adherence to the therapy program.
- Manage product quality control and member safety.
- Provide the pads at no additional cost to members, as they are included in the overall program benefits.
- Track and link usage data to your therapy progress, providing better care outcomes.
This is a fundamental difference between Enso and generic over-the-counter TENS units, which rely on consumers to purchase pads separately.
What to do if you need urgent replacements
If you have a legitimate need for replacement pads but are not yet prompted by the app (e.g., pads were lost, damaged, or unexpectedly wore out), your first step should be to contact Hinge Health's support team. They can review your account and circumstances to determine your eligibility for a replacement shipment. Your care team, which can be reached through the "My Care" tab in the app, is another valuable resource for this type of request.
When to consider alternative TENS units and pads
For those no longer in the Hinge Health program or seeking a separate, non-prescription solution, a generic TENS unit and compatible pads are an option. This is not a substitute for the Hinge Health program but can be a personal pain management tool. When exploring alternatives, consider the differences in quality, features, and cost.
| Feature | Hinge Health Enso Pads | Generic TENS Unit Pads |
|---|---|---|
| Availability | Only via Hinge Health app for enrolled members. | Widely available online and in stores. |
| Cost | Included with the program; no extra charge for eligible members. | Purchased separately; cost varies by brand and quantity. |
| Device Compatibility | Proprietary to the Enso device. | Compatible with a wide range of TENS devices (check connectors). |
| Adhesive Quality | Specific formulation for optimal performance with the Enso device. | Varies greatly; research reviews for durability and conductivity. |
| Support | Direct support from Hinge Health care teams. | Customer support depends on the pad manufacturer or retailer. |
For some people, a generic unit offers more flexibility and immediate access to pads. For those in the Hinge Health program, sticking with the official Enso pads is recommended for safety and optimal results.
Reaching out for assistance
If you have a question that your app or care team cannot answer, you can directly contact Hinge Health customer support. Their dedicated support channel can help with technical issues, equipment replacement questions, and other program-related concerns.
To contact them, you can find contact information within the app or on the Hinge Health website, such as their dedicated help center pages. The link below provides an example of a relevant resource:
Conclusion: The app is the key
In summary, the key to obtaining more Enso pads is a successful and ongoing engagement with your Hinge Health program through the official app. The process is integrated into your therapeutic journey, ensuring you receive replacement pads when they are clinically appropriate and necessary. By following the app's prompts and engaging with your care team or support, you can ensure a consistent supply of pads to continue your pain management regimen without interruption. Remember, these pads are part of a specialized program and are not available for direct consumer purchase.
